With careers being as diverse as humans themselves, people are slowly trying to carve out opportunities for themselves instead of waiting for one. In such an instance, taking extra educational courses for practical skills in fieldwork is a gateway to new opportunities for many. Such a course is the front office training course, which is a part of the hospitality and hotel management stream.
While one may think hotel management and hospitality may not have many opportunities for jobs, they would be grossly wrong as this field is severely underrated and undermined despite big companies and chains of hotels being at the top of the economy each year. This is mostly due to the prejudice and preconception against the stream and the career itself.
What to expect?
The course of the Front office training includes not only communication skills and grooming lectures but also etiquette, English speaking and basic management courses that may help one to handle clients or guests arriving at the hotel.
The major work is normally done by the front desk during the whole stay of a guest – from booking room services to attending to the customer’s additional requests to keeping track of the customers and their duration of stay in a hotel. Many legal and formal procedures are also handled by the ones attending the front desk; thus, making it a vital part of the whole hotel.
In the end, if anyone is interested in the field of hospitality and hotel management, it is highly suggested to take niche courses on their interest in this field. It would polish their abilities while also giving them an edge over the other applicants when applying to a big corporation or chain of hotels.